Total Wine & More in Fresno, CA Open now

Reviews about Total Wine & More

• ★ ☆ ☆ ☆ ☆

  November 09, 2019, by Tad Sakai
  Really enjoyed the selection at this store, but after an awful encounter between a close friend and an employee at this location, I will not be supporting this establishment any longer. The employee who's name is Janessa asked my close friend and her roommate for their ID's upon entering the premises. The roommate who was under age was asked to leave, but my close friend who is legally old enough to purchase alcohol was allowed to continue shopping until completing the sales transaction when Janessa approached and stated no sale could be made and chose to embarrass my close friend by lecturing her on the topic of buying alcohol for a minor. I had spoken to the manager on shift who's name was Robert and clarified that the policy is "no alcohol purchases are allowed by legal adults, when accompanied by a minor, unless the adult is the legal guardian". Now my issue with Janessa and this business, is that my close friend should have also been asked to leave immediately and not allowed to browse and pick out item(s). My close friend's time was wasted and received an unnecessary embarrassing encounter by Janessa at this location. Very disappointed, I hope no one else has to experience this type of service.