AT&T in Fresno, CA Open now

Reviews about AT&T

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  May 22, 2020, by Jennifer Valkier
  Had a very sour experience here at this AT&T Authorized Retailer store, save yourself costly complications and just go down the street to the Corporate store. My boyfriend surprised me with a brand new iPhone 5C from this store, when I had opened it I was very happy, but the back was full of abrasions in the gloss as if it had been used. I asked if it was refurbished and he said no. We set out to exchange it for a new one in brand new condition. After calling, we were told we wouldn't be able to return it and need to go to the Apple Store. After speaking to Apple Store manager he told us this Parrot store is responsible for selling defected product. Long story short, through the help of AT&T corporate we were able to get a new iPhone 5C without a restocking fee. This Parrot store is only an Authorized Retailer, they sent us through the ringer! On top of a restocking fee of $35, we wouldn't be able to get an iPhone of "the same size and color". The manager, Justin was very unhelpful and was not available to talk to corporate to answer questions while we had them on the phone. He was thoroughly engaged helping another customer, I understand that, but he should have delegated the work. He should have sent one of the many other employees to take over the product set up with the other customer, and handled managerial duties with us when corporate needed answers. Most importantly, the service team at this store gave up on helping us with this product issue. We had to contact corp. on our own accord, this store offered no alternative resolution or phone number to seek help. Just a customer that believes when buying a new product, you should receive a NEW product. Not a scratched up one... My bf went through the trouble to surprise me with a brand new phone, not a refurbished one, so that's what I wanted from this store. We won't be returning. Thanks to AT&T Corporate down the street, everything was fixed and I walked away with a brand new shiny iPhone as we paid for and expected. Skip the hassle with this Authorized Retailer store and go down the street to Corporate. They help you out much faster and have the means to solve any issues, should they arise.