Duracite in Fresno, CA

Reviews about Duracite

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  January 11, 2019, by Brian Stein
  I truly wish there was less then one star...this has been a nightmare! We ordered counters thru Hoe Depot, measured and set date of installation...day came, whoops they scratched it putting it in...ok one week later ready for installation...whoops it broke! Ok, week later installed it, we happened to be out of town for Mother's Day...it had black manufacture lines down the side by the stove. The seams are not even level and very poor quality... Really, it now has taken me three weeks to get someone out here to look at it...we even sent a video of the marks...had a repair man scheduled today...he just called, wrong guy scheduled whoops!! I have all the construction guys gone waiting for this to be repaired or replaced...just had to call the office myself...trying to get help...20 minutes on hold. Hearing over and over..."Our business is pleasing our customers!" We have rapid delivery....really, you need to change your recording as it is very disheartening to hear this when we have been in a major battle to just get our kitchen back in order! Now a guy is trying to help me... Let's hope they will get it fixed or replaced...my next step is a calling an attorney! Be very wary of this company! My experience has been less than acceptable.